At MySmartMeal, we are committed to providing quality food and beverages and ensuring our customers have access to relevant information about our products. However, it is important to note that we operate in an environment where allergens are present, and while we take every precaution to minimise risks, we cannot guarantee that any of our food or drink items are completely free from allergens.
- Allergy Information: Our menu items may contain or come into contact with the following common allergens: nuts (including peanuts and tree nuts), gluten and cereals containing gluten (e.g., wheat, barley, rye), dairy and lactose, eggs, soy, sesame seeds, fish or shellfish, and sulphites. Additionally, some of our ingredients are sourced from suppliers who handle allergens in their facilities. This means that even pre-packaged items may carry a risk of cross-contact.
- Cross-Contamination Risks: While we make every effort to prevent cross-contamination, all of our products are prepared in a kitchen that handles multiple allergens. Equipment, utensils, and preparation surfaces may come into contact with various allergens during standard operations. As such, we cannot provide absolute assurance that any item is allergen-free.
- Customer Responsibility: If you have a food allergy or intolerance, we strongly encourage you to notify a member of staff before placing your order. Our team will do their best to provide guidance, but we recommend that customers with severe allergies exercise caution. You are welcome to review ingredient lists or packaging (where applicable) to help make an informed decision.
- Important Notice: Please note that while we endeavour to provide accurate allergen information, recipes and ingredient formulations may change without prior notice. It is the customer's responsibility to assess their own level of risk based on the information available.
- Severe Allergy Warning: For customers with severe, life-threatening allergies, we cannot guarantee a completely allergen-free environment or product. We advise that you make your own judgment on whether it is safe to consume our products. If in doubt, we recommend avoiding our food and beverages to ensure your safety.
my
SMART
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